Shipping policy

Last updated: September 25, 2026

This Shipping Policy describes how Third Act Media Distribution ships orders placed through this store. It is part of our Terms of Service. If a product page states a different shipping date, including a preorder date, that product date controls for that item.

1. Where we ship

We ship to the destinations available at checkout. The delivery options for your location are shown when you choose a ship-to location and again at checkout. If checkout does not offer a destination, we cannot ship the order there.

Delivery options and speeds vary by location. An estimate shown before checkout can change once the order is placed.

2. Shipping charges

Shipping charges are the charges shown at checkout for the method you select. The price of the products does not include those charges unless checkout says that it does.

3. When we ship

In-stock items ship after we receive payment. A business day is Monday through Friday, excluding holidays.
"Ship" means we hand the package to the carrier. It does not mean the carrier will deliver it that day. The delivery date shown at checkout is an estimate.

4. Preorders

A preorder ships when that product is available to ship. The “Delivery from” date on the product page is an estimate and may change. The same-day cutoff in section 3 applies after the item is ready to ship, not on the day you place the preorder.

If a product offers in-store pickup, the pickup date on the product page is also an estimate. We confirm pickup details with the order.

5. Delivery estimates

Delivery times are estimates and are not guaranteed. We are not liable for shipping or delivery delays. We are not responsible for delays caused by carriers, customs, weather, or other events outside our control.

6. Addresses

We ship to the address you enter at checkout. You are responsible for providing a complete and accurate address. A correction, a carrier address change, or a failed delivery can delay the shipment. Contact us as soon as you notice an address error. We may be unable to change the address after the order has shipped.

7. Tracking

When the carrier provides a tracking number, we send it to the email address on the order.

8. Duties and customs

Where checkout offers a destination outside the United States, you are responsible for duties, taxes, and customs fees charged by the destination country. Customs clearance can delay delivery.

9. Damaged, incorrect, or missing shipments

Inspect the package when it arrives. If an item is damaged in transit, or you receive an item you did not order, contact us. Those orders are handled under our Refund Policy.

If tracking shows a delivery you did not receive, contact us and we will review the shipment with the carrier. Contacting us does not, by itself, change the Refund Policy.

10. Contact

Questions about an order or a shipment should be sent to sales@thirdactmediadistribution.com or 1-914-679-8085. Our hours are Monday–Friday, 9:00am–5:00pm EST.